
Self Storage FAQ
Everything You Need to Know About Our Self Storage Services
This self storage FAQ section begins with general information, such as What is self-storage? or How does self-storage work?, explaining the concept and the convenience of renting secure storage units for personal or business use. It may then delve into details like unit sizes, helping customers choose the right size for their belongings.
Security and safety are significant concerns, so the Self Storage FAQ usually covers How secure are the storage units? and What kind of locks or security measures are provided?, detailing surveillance systems, gated access, and recommended padlocks.
Additionally, practical matters such as Do I need insurance?, What happens if I miss a payment?, and How do I end my rental agreement? are addressed to set clear expectations.
For first-time users, questions like Do I need to bring my own packing supplies? or Can you help me move my items into storage? are invaluable.
Our self storage FAQ section serves as a go-to guide, reducing the need for repeated inquiries and empowering customers to make informed decisions about their storage needs.
Barn Store is a family-run self-storage provider offering secure and convenient storage solutions across the UK. Our facilities are designed to meet both personal and business storage needs.
Self-storage involves renting a storage unit where you can store your belongings. You choose the unit size based on your needs, pay a monthly fee, and have access to your unit during the facility's operating hours.
Barn Store has multiple locations across the UK, including Alresford, Alton, Bath, Burton-On-Trent, Cranbrook, Fareham, Henley-On-Thames, Isle Of Wight, Minsterley, North Worcestershire, Pembridge, Preston, Shaftesbury, South Petherton, Stafford, Stockbridge, Stroud, Tadley, Thame, Towcester, and Wantage.
Most Barn Store locations offer 24/7 access, allowing you to visit your storage unit any time, day or night.
Exceptions:
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Minsterley and Tadley locations have restricted access hours.
Please contact these locations directly for specific opening times.
While it's recommended to book in advance to ensure availability, some locations may accommodate same-day move-ins. It's best to contact your nearest Barn Store location for specific details.
There’s no strict minimum stay, but since you pay monthly in advance, it’s generally accepted that the minimum rental period is one month. You're free to leave at any time, but unused time within the paid month is not refunded.
Barn Store offers a range of unit sizes to suit various needs. For example, a 40 sq ft unit can hold around 20-30 medium-sized boxes, while a 120 sq ft unit can accommodate the contents of a 2-3 bedroom home.
Yes, subject to availability, you can upgrade or downgrade your unit size. Please contact your local Barn Store facility to discuss your requirements.
Many of our locations offer drive-up access to storage units for your convenience. Please check with your local Barn Store facility for specific features.
Barn Store offers a mix of shipping containers and purpose-built indoor storage rooms, depending on the location.
We recommend checking with your local Barn Store to see what unit types are available at that site.
Yes, all Barn Store units are maintained to be clean, dry, and secure, ensuring your items are kept in good condition.
No, storage units do not include electrical power for safety and insurance reasons.
Most units do not have internal lighting, but our sites are well-lit externally and many allow you to bring your own battery-powered lighting.
Yes, you're welcome to add free-standing shelves or racking to organize your space, as long as they don’t damage the unit.
Our staff are happy to help you select the best size for your needs. You can also use our storage size guide on the website or ask for a viewing.
Storage costs at Barn Store vary depending on unit size and location.
We recommend contacting your nearest Barn Store directly for an accurate quote based on current availability and any special offers
No, all costs are outlined in your rental agreement. A refundable deposit may be required upon signing up, for handbook and keyfob - depending on location.
Payments are typically taken via direct debit. Please check with your local Barn Store facility for accepted payment methods.
Promotions may vary by location and time. Contact your nearest Barn Store facility to inquire about current offers.
If payment is not received by the due date, access to your unit may be restricted, and additional fees may apply. See our Terms and Conditions page for more information
You can reserve a unit by contacting your nearest Barn Store facility directly. Simply call or email to check availability and arrange a visit. Our friendly team will guide you through the options and help you find the right unit for your needs.
You'll need to bring valid identification, driving licence or passport, and any documents specified by your local Barn Store facility. It's also recommended to bring your own padlock unless otherwise provided.
Same-day move-ins are possible, depending on unit availability. Please contact your local Barn Store facility to confirm.
Barn Store does not provide moving services, but we do offer trolleys on-site to help you move items from your vehicle to your unit. Additionally, your local Barn Store team may be able to recommend trusted local movers if you need help transporting your belongings.
Yes, you are responsible for securing your unit with a padlock. Some locations may offer padlocks for purchase.
You can access your unit 24/7 at most Barn Store locations, so you can come and go whenever it suits you. The only exceptions are Minsterley and Tadley, which have set opening hours — please contact those sites directly for details..
Yes, all Barn Store facilities are designed with security in mind. This includes features like automated gates, CCTV monitoring, well-lit premises, and units that only you can access.
Only you (or anyone you’ve authorised) have access to your unit. Barn Store staff do not hold keys or have access to your individual space.
Some locations have on-site staff during business hours, while others are managed remotely. Either way, the site is monitored and help is always available by phone or email.
You’ll be given your own unique access code or key when you sign up. This allows you to enter the site at any time, even outside office hours (Minsterley and Tadley by special arrangement).
Yes, all Barn Store sites are covered by 24/7 CCTV surveillance to help keep your belongings safe and give you peace of mind.
Yes, each unit is individually locked by you, using your own padlock. Only you hold the key or code.
Yes, but only if you’ve authorised them in advance. You’ll need to make sure they have your key or code, and that you’ve notified the site staff.
If you lose your key or forget your code, simply contact your local Barn Store. You’ll need to provide valid ID, and if a lock needs to be cut, this can be arranged — a small charge will apply for this service.
Barn Store offers the option to buy into our insurance policy at a rate of £1 per £1,000 worth of goods, which provides cover in the event of negligence on our part.
However, it's ultimately your responsibility to ensure your items are properly insured.
Yes — we strongly recommend that you do. While you can buy into our policy, we advise you to contact your own insurance provider to check whether your belongings are already covered or can be added to your existing contents insurance.
No, it’s not a legal requirement. However, Barn Store may require you to acknowledge in writing that you’ve chosen not to insure your items. If the items are worth storing, we believe they’re worth protecting.
Our insurance policy covers your items only in cases of negligence by Barn Store. It does not provide full contents cover — for that, you’ll need to arrange your own policy.
When arranging insurance, you should base the cover on the full replacement value of the items you’re storing — not their second-hand or resale value. This is the amount you’ll need to insure, whether you choose a policy through Barn Store or an external provider.
Barn Store’s insurance offers “new for old” cover, but only in cases of negligence on our part.
Absolutely. If you need more or less space, just get in touch with your local Barn Store. We'll do our best to arrange a unit that suits your updated requirements.
Simply contact your Barn Store location by phone or email. Keeping your details up to date ensures we can reach you if needed and helps avoid any billing issues.
Most Barn Store locations offer 24/7 access. Minsterley and Tadley have set opening times — please check with those sites for specific access arrangements.
Yes, you can visit your unit and adjust what you’re storing whenever you like, within your site’s access hours.
Yes, but you’ll need to authorise them and ensure they have your key or access code. You’re responsible for anyone who accesses the unit on your behalf.
Contact your local Barn Store. You’ll need to provide ID, and we can help you regain access. If a lock needs to be cut, a small charge may apply.
Our team is always here to help. Call or email your local Barn Store and we’ll sort it as quickly as possible
Yes, you can store your electric bike at Barn Store. For safety, the battery must be removed and we recommend storing the bike in a cool, dry unit away from direct sunlight or extreme temperatures.
No. You must remove the battery from the electric bike before storing it.
No, charging electric bikes or batteries inside the storage unit is prohibited due to fire safety concerns.
Yes, items that are damaged, potentially dangerous, or could pose a fire hazard (like faulty batteries) can not be stored. BarnStore prohibits the storage of flammable materials or anything that could compromise safety.
Click here for a list of prohibited items

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